Stakeholder Engagement

The Group manages and maintains our business activities through interaction with our broad array of stakeholders including customers, investors, local communities, and local administrations. We provide various stakeholders with information and promote communication activities such as direct dialogue to deepen the understanding of the Group by stakeholders, and we also reflect their feedback and requests in our corporate activities to maintain and enhance trust relationships, with an aim to increase corporate value.

Responsible Dialogue with Stakeholders

Stakeholders	Purpose	Communication channels/methods	No. of conduct^*1 or frequency
Customers	Improve customer satisfaction Raise corporate brand value	Web seminars/briefings	11 times 874 attendees
		Networking events using LOGISTEED CAFÉ	804 attendees from 275 companies^*2 in total
		Participation in large-scale exhibition	Annually
		Customer survey	As needed
		Providing information on website	As needed
		Consultation support via website and phone	Regularly
Employees	Enhance employee motivation Create a workplace full of smiles and vibrance Constantly maintain good employer-employee relationship	Presentation and commendation of excellent improvement cases (VC Award)	Annually
		Roundtable discussion with the management (dialogue session)	4 times 361 attendees in total
		Setting up of intranet site for improvement assistance (VC JUMP)	Regularly
		Establishment of learning platform (event management system)	E-learning: 264 sessions were held Approx. 140,000 attendees in total
		Health and Safety Committee	Monthly
		Employee engagement survey (domestic group companies)	Annually Engagement Score：66
		Stress check for employees (domestic group companies)	Annually 18,644 attendees in total (response rate: 80.3％)
		Setting up of a health management office staffed by a public health nurse	As needed during working hours/24 hours a day (e-mail)
		Providing health promotion information	Monthly
		Distribution of safety news	Monthly
		Providing information on health and safety using digital signage	As needed at office
		Providing company newsletter in intra site	As needed
		Development of an internal portal site	As needed
		Labor-management consultation	2 times/year
		Setting up of whistleblower points of contact	24 hours
Business partners	Build good relationships with partners beyond the logistics domain Maintain long-term, stable, and effective relationships with partner transport companies	Networking events using LOGISTEED CAFÉ	804 attendees from 275 companies^*2 in total
		Seminars for partner transport companies	Semiannually in various locations^*3
		Commendation of partner transport companies	When occurs
		Setting up of dedicated inquiry contact for suppliers	Regularly
		Providing information on website for socially responsible procurement	As needed
Investors	Achieve sustainable growth and increase corporate value over the medium-to-long term with active dialogue through fair and highly transparent information disclosure in a timely and appropriate manner	Individual interviews by executives	As needed
		Results briefings	3 times
		Individual meetings with institutional investors and analysts	As needed
		Issuing of Integrated Report	Annually
		Providing information on website	As needed
Local administration/ Industry associations	Share recognition of cross-sectoral issues related to logistics Contribute to solving issues through collaboration and solidarity and realize sustainable logistics	Participation in committees/conferences/ meetings	As needed
Local administration/ Industry associations		Participation in economic associations/industry groups	As needed
Local community	Contribute to sustainable lifestyles and society through support for logistics innovation, etc. Raise awareness on social role of logistics toward the next generation	Individual dialogue with NGOs/NPOs	As needed
		Support for holding sporting events/sports promotion	As needed/ Establishment Track and Field Club
		Dialogue with local governments	As needed
		Participation in volunteer activities	As needed
		Participation in local events	As needed
		Taking on internships	95 persons
		Holding traffic and road safety class	As needed

*1：Counted as of March 31, 2023
*2：The number of attendees and companies is the total of customers and business partners.
*3：Seminars were not held or reduced in size in FY2022 in order to prevent the spread of COVID-19.

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Stakeholder Dialogue

Check the adequacy of material issues

In the review of material issues conducted in FY2021, we held dialogue with external experts on the identified processes and the identified adequacy of material issues.

Integrated Report 2022 (P41-42) Check the adequacy of material issues - Comments from opinion exchange with external experts (PDF format, 261kBytes)

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