• Requests Regarding Disclosure of Information
  • Identity Verification Documents
  • Payment Methods for Service Charge
  • Personal Information Protection

1. Personal Information Protection Policy

(1) Formulation of Personal Information Protection Management Rules and Continuous Improvement of Personal Information Protection Management System

(2) Collection, Usage, and Provision of Personal Information and Prohibition of Use beyond Original Purpose

(3) Implementation and Corrective Actions of Safety Measures

(4) Compliance with Laws and Codes

(5) Respect for the Rights of the Individual Concerning Personal Information

Personal Information Protection Administrator

The office for inquiries concerning Personal Information Protection Policy

^*For inquiries regarding the handling of personal information, disclosure of retained personal data, complaints, consultations, etc. related to personal information, please contact the "14 Contact Desk" below.

2. Handling of Personal Information

1. Definition of Personal Information

2. Scope of Application

3. Purpose of Use of Personal Information

• a.
  When there is a risk publicly announcing or notifying you of the purpose of use will harm the life, person, property or other rights and interests of you or a third party,
• b.
  When there is a risk publicly announcing or notifying you of the purpose of use will harm the rights or legitimate interests of an organization concerned,
• c.
  When it is necessary to cooperate with a government agency or a local public body in the execution of affairs prescribed by laws and regulations, and there is a risk publicly announcing or notifying you of the purpose of use will impede the execution of affairs, or
• d.
  When the purpose of use is deemed to be clear from the circumstances of acquisition

NO	Classification	Purpose of Use
1	Logistics business	The execution of contracts concluded with you, a customer or supplier including the execution of outsourced business relating to transportation and delivery, cargo handling, storage, packing, distribution processing, relocation and removal, import/export, rental storage and other logistics services, and provision of business services incidental to these including coordination, reporting and inquiries concerning these
2	Sales business	Business negotiations, meetings and proposals with you, customers and suppliers, and coordination of these Forwarding information about holding events and providing new services for you, customers and suppliers For survey and research analyses of you, customers and suppliers and improvement of services for you, customers and suppliers For providing after-sales services for you, customers and suppliers
3	Supplier information	Concluding worker dispatch contracts, managing dispatched workers at dispatch sources and dispatch destinations, and the education of dispatched workers Business communication with employees of outsourcees as well as work management, safety management and education of these employees Responding to requests for disclosure, provision, submission, etc. from customers and prime contractors, etc. within the scope of business execution under a contract
4	Information of employees and their families	Employment management such as personnel & labor management, salary management, human resource development, welfare, social insurance procedures Employee health management, safety management, work man-hour management, quality control, employee education, advertising & promotion business, information sharing and communication revitalization within the LOGISTEED Group, other management required for the handling of personal information in business operations and various measures incidental to these
5	Recruitment business	Managing work experience under internships, etc. Entry management of applicants through company briefing sessions and recruitment media, etc. Personnel recruitment management including interview guidance for job applicants, recruitment selection, business communication concerning recruitment, and various procedures prior to employment Agency business for recruitment-related services under an outsourcing contract within the LOGISTEED Group
6	Retiree information	Forwarding various post-retirement communications concerning employment management including company pensions and social insurance Management and operation of OB meetings, etc. within the LOGISTEED Group Management of records such as work, salary and health management during employment Responding to various inquiries including social insurance-related procedures
7	Investor information	Administrative work related to shares
8	Security (surveillance) camera video information	Crime prevention management Safety management
9	Image, audio information acquired with a drive recorder	Avoiding problems such as violations and lawsuits through clarification of the cause of mishaps Analysis of the cause of mishaps, drafting measures to prevent their recurrence, and education and guidance For individual guidance on the safety driving operations using image and sound information
10	Information acquired through system services, etc.	Sale, provision, operation of system services developed by the LOGISTEED Group Improvement of services through the above system analysis, enhancement, etc. Research and development of new solution systems, etc.
11	Matters other than the above	Responding to various inquiries to LOGISTEED and other responses

4. Provision and outsourcing of personal information to third parties

• 1.
  Except in the following cases, LOGISTEED will not provide your personal information to any third party without obtaining your prior consent:

  • a.
    When required by laws or regulations,
  • b.
    When provision is necessary to protect the life, person or property of an individual or individuals and obtaining your consent is difficult,
  • c.
    When provision is particularly necessary for improving public health or promoting the sound development of children and obtaining your consent is difficult,
  • d.
    When there is a need to cooperate with a government agency, local public body, or an individual or entity entrusted by such government agency or body in the execution of affairs prescribed by law and there is a risk that obtaining your consent may impede the execution of those affairs,
  • e.
    When the handling of personal information is outsourced to a third party within the scope necessary for achieving the purpose of acquisition and use,
  • f.
    When provision of personal information is due to the succession of business owing to a merger or other reason, or
  • g.
    When it is information concerning the officers and shareholders of a corporation or other organization included in the information of the corporation or other organization concerned, and the provision of information has been publicly disclosed or announced by the corporation or other organization concerned in accordance with laws and regulations.
• 2.

  LOGISTEED may outsource the handling of personal information within the scope necessary for the purpose of use of the personal information. LOGISTEED will establish company standards concerning the selection of outsourcees and conduct the screening of these. Likewise, LOGISTEED will undertake appropriate supervision and management of outsourcees.

  Furthermore, LOGISTEED will use personal information entrusted by customers within the scope of business prescribed in outsourcing contracts and will clarify in contracts the handling of personal information at the time of termination of an outsourcing contract.

5. Joint Handling of Personal Information

1. Joint use within the LOGISTEED Group

NO	Classification	Details
1	Purpose of Joint Use	1. Purpose of use relating to logistics and sales Mutual support in logistics business, the joint promotion of business strategy planning, sales proposals, and business operations, etc., the sharing of customer information, etc. necessary for business operations, the development, operation and management of system services 2. Purpose of use relating to supplier information Management of dispatched workers and outsourcees, etc. by LOGISTEED Group systems, joint promotion of education and guidance, etc. for suppliers, agent business for supplier management services 3. Purpose of use concerning employee (including retiree) and family information, etc. Succession of personnel and labor management business including seconded employees, etc., agent business for employment management services (including shared services), development, operation and use of the integrated LOGISTEED Group system, human resource development and promotional activities as a group strategy, strengthening of group governance, sharing of company information to strengthen the organizational capabilities of the LOGISTEED Group, promotion of other measures necessary for the advancement, etc. of efficiency and strategic issues by group management 4. Purpose of use relating to recruitment business Joint promotion within the LOGISTEED Group of referral, placement and recruitment activities for LOGISTEED Group companies based on employee applicants' wishes, agent for employment-related services (including shared services)
2	Scope of joint users	LOGISTEED Group companies and health insurance associations LOGISTEED Group companies belong to. Joint users will be limited to the minimum number of users necessary for the execution of business within the scope of the purpose of joint use in 1 above.
3	Items for joint use	Personal information necessary for achieving the purpose of joint use in 1 above Customer information (company name, address, person in charge, job title, phone number, etc.), delivery destination information (name, address, phone number, etc.) Subcontractor employee information (names, ages, qualification licenses, telephone numbers, etc.) Employee (including retiree) and family information of LOGISTEED Group companies (name, department, job title, address, employee number, system registration ID, email address, career information, image/video information, audio information, family information, etc.) Employee applicant information (entry information such as name, address, school name, contact information, etc.) Note that the LOGISTEED Group does not jointly use Social Security and Tax Number with third parties unless its joint use is permitted by law.
4	Joint use information manager	General Manager, Information Security Office, LOGISTEED, Ltd. Address: 〒104-8350 2-9-2 Kyobashi, Chuo-ku, Tokyo (Corporate Representative: Yasuo Nakatani, Representative Director, Executive Chairman, President and CEO)
5	Contact for inquiries concerning joint use	Information Security Office, LOGISTEED, Ltd. Telephone: 03-6263-2822 Business Hours: 9:00 - 17:30 (except Saturdays, Sundays and holidays)

2. Joint use with partners outside the LOGISTEED Group

NO	Classification	Details
1	Purpose of Joint Use	Under the Smart & Safety Connected Vehicle (SSCV) system provided by LOGISTEED Group, personal information may be used jointly with a partner only when the LOGISTEED Group uses an external system, etc. owned by a non-group partner to build systems and provide services.
2	Scope of joint users	GO Inc. a non-LOGISTEED Group company partner established under an agreement for the joint development and operation of SSCV.
3	Items for joint use	Personal information necessary for solution systems development, operation and provision of services (video/audio information, etc.)
4	Joint use information manager	General Manager, Information Security Office LOGISTEED, Ltd. Address: 〒104-8350 2-9-2 Kyobashi, Chuo-ku, Tokyo (Corporate Representative: Yasuo Nakatani, Representative Director, Executive Chairman, President and CEO)
5	Contact for inquiries concerning joint use	General Manager, Information Security, LOGISTEED, Ltd. Tel: 03-6263-2822 Business Hours: 9:00 - 17:30 (except Saturdays, Sundays and holidays)

6. Handling of Specific Personal Information

• 1.
  In the handling of Specific Personal Information, the LOGISTEED complies with the Act on the Use of Numbers to Identify a Specific Individual in the Administrative Procedure (hereinafter referred to as the "Act on the Use of Numbers"), the Act on the Protection of Personal Information, and the Guidelines for proper handling of Specific Personal Information (for private entities).
• 2.
  In addition to a Personal Information Protection Policy, the LOGISTEED has established a Basic Policy for the Proper Handling of Specific Personal Information to ensure the proper handling of Specific Personal Information.
• 3.

  LOGISTEED shall acquire and use Specific Personal Information to the extent necessary to achieve its purposes within the scope of use of Specific Personal Information in regard to the execution of administrative procedures concerning social security, tax and disaster measures prescribed in each item of Article 9 of the Act on the Use of Numbers.

  The main scope of use of Specific Personal Information handled by LOGISTEED shall be as follows:

  • a.
    To complete necessary documents such as various legal records including tax withholding slips for salary income/retirement income, salary payment reports, employment insurance notifications, notice of qualification of health insurance/welfare annuity insurance of the insured with Specific Personal Information provided to LOGISTEED by employees, etc., to submit to the tax office chief, municipal mayor or Japan Pension Service, etc.
  • b.
    To complete various payment records such as records of payment of compensation and fees, records of payments of dividends, distribution of surplus and interest on guaranty capital, records of payment of real estate usage fees, etc., and records of payment of consideration for the transfer of real estate, etc. with Specific Personal Information provided to LOGISTEED by employees, etc. to submit to the tax office chief
  • c.
    To execute business for handling Specific Personal Information entrusted to LOGISTEED by an administrative agency or other business operator
• 4.
  LOGISTEED will not provide your Specific Personal Information to any third party unless prescribed by laws and regulations, etc. Furthermore, LOGISTEED will not engage in the joint use of such information. However, whenever any of the following items prescribed in Article 19 of the Act on the Use of Numbers (Restrictions on the Provision of Specific Personal Information ) applies, LOGISTEED may provide Specific Personal Information.
• 5.
  LOGISTEED may outsource the handling of Specific Personal Information within the scope of the purpose of the use prescribed in laws and regulations, etc.
• 6.

  If you request disclosure, correction, addition, deletion, suspension of use, suspension of provision to third parties, or notification of the purpose of use of Specific Personal Information held by LOGISTEED, or if you wish to file a complaint, the procedures shall be as stated in LOGISTEED's "Request for Disclosure of Retained Personal Data, Complaints, Requests for Consultation."

7. Safety Control Measures for the Proper Handling of Personal Information

Security Control Measures	Our Efforts
Organizational measures	Appoint a person responsible for the handling of personal information, and establish a reporting and communication system in the event of a personal information leakage accident, or a fact or indication of a violation of laws or handling regulations. Conduct regular self-inspections and audits of the status of the handling of personal information
Personnel measures	Conduct regular training for all employees regarding compliance matters regarding the handling of personal information. Confidentiality matters related to personal information are stipulated in the rules of employment, etc.
Physical measures	In areas where personal information is handled, control access and restrict the equipment that can be brought in, and implement measures to prevent unauthorized persons from viewing personal information. Take measures to prevent theft or loss of equipment, external recording media, documents, etc. that handle personal information and restrict the means by which personal information can be taken out.
Technical measures	Implement access rights management and limit the scope of the person in charge and the personal information database, etc. handled Establish a system to protect information systems that handle personal information from unauthorized access from the outside or unauthorized software
Understanding the external environment	We will regularly collect and grasp the following information regarding the personal information protection system of the transfer destination, and take safety management measures. 1. Details of the system and implementation measures for the protection of personal information at the transfer destination 2. The name of the country where the transfer destination is located, the system for the protection of personal information in that country, and whether there is a system in the country concerned that may affect the implementation of the measures 1.

8. Systems for the Protection of Personal Information in Foreign Countries

『Investigation of systems related to the protection of personal information in foreign countries』

9. Use of cookies and web beacons

Explanation of terminology

(1) Cookies

(2) Web beacons

10. Treatment of complementary rules concerning the handling of personal data transferred from areas within the EU with an adequate level of protection

• 1.
  Please check the following details regarding the handling of personal data when we transfer those personal data acquired in Japan if you, our customers or our suppliers reside in any EEA member state, namely European Union (EU), Iceland, Liechtenstein and Norway.
• 2.
  The European Commission has certified the adequate level of data protection in Japan. LOGISTEED complies with complementary rules regarding the handling of personal data and manages transferred data appropriately.
• 3.
  Individuals (you, customers and suppliers) may make a request to LOGISTEED to access their own personal data and to correct or delete incorrect data. For further information, please make an inquiry at the office for inquiries below.

11. Request for disclosure of retained personal data, disclosure of records of provision to third parties, complaints, requests for consultation

• 1.
  To request the disclosure of personal information you have provided to LOGISTEED, see Requests Regarding Disclosure of Information.
• 2.
  To file a complaint or request consultation concerning our handling of personal information, please contact the office for inquiries below.

12. Please note the following

• 1.
  You may use almost all of the services LOGISTEED offers without providing your personal information. Please understand, however, that there are also some services which are not available unless you provide your personal information.
• 2.
  Please note that LOGISTEED cannot be responsible for ensuring the safety of your personal information on a non-LOGISTEED website accessed from links on our website.
• 3.
  When entering personal information on the LOGISTEED website, you must agree to the purpose of use and other terms specified on the website. Whether you agree or not is up to you but unless you give your consent, you may not be able to access services we offer (including responding to your inquiries). Please also note that persons of 15 years old or younger may enter personal information only with the consent of a parent or guardian.

13. Special Notes

• 1.
  Personal information protection policy of LOGISTEED shall be governed by the laws of Japan.
• 2.
  LOGISTEED may revise this document, "Privacy Policy (About Personal Information Protection)" to improve the handling of personal information, and/or in accordance with the revision of laws or ordinances, or other rules and regulations.
• 3.
  The implementation of this document, "Privacy Policy (About Personal Information Protection)" shall be on or after the issued date (including update date).
• 4.
  If individual LOGISTEED website pages list their own personal information policy, or when they are linked to such policy, the provisions in this "Privacy Policy (About Personal Information Protection)" shall supersede such policies.
• 5.
  When you contact us by telephone, conversations may be recorded to ensure accurate response.

14. Inquiries

Click here to Contact Form

15. Privacy Mark

LOGISTEED is certified and granted Privacy Mark by the Japan Institute for Promotion of Digital Economy and Community (JIPDEC). The Privacy Mark is granted to organizations for appropriate handling of personal information.

Japan Institute for Promotion of Digital Economy and Community, Privacy Mark Office

16. Certified Personal Information Protection Organization

• *The third party organization designated by Personal Information Protection Law, that handles claims or provide information regarding personal information.
• *This agency is not the point of contact for inquiries about our products and services.

Established on: March 1, 2024