Stakeholder Engagement
The Group manages and maintains our business activities through interaction with our broad array of stakeholders including customers, investors, local communities, and local administrations. We provide various stakeholders with information and promote communication activities such as direct dialogue to deepen the understanding of the Group by stakeholders, and we also reflect their feedback and requests in our corporate activities to maintain and enhance trust relationships, with an aim to increase corporate value.
Responsible Dialogue with Stakeholders

Stakeholders | Purpose | Communication channels/methods | No. of conduct*1 or frequency |
---|---|---|---|
Customers |
|
Web seminars/briefings |
8 times 365 attendees |
Networking events using LOGISTEED CAFÉ |
760 attendees from |
||
Participation in large-scale exhibition | Annually | ||
Customer survey | As needed | ||
Providing information on website | As needed | ||
Consultation support via website and phone | Regularly | ||
PR magazine "WADACHI" | 4 times/year | ||
Employees |
|
Presentation and commendation of excellent improvement cases (VC Award) | Annually |
Roundtable discussion with the management (dialogue session) |
3 times 100 attendees in total |
||
Setting up of intranet site for improvement assistance (VC JUMP) |
Regularly | ||
Establishment of learning platform (event management system) |
e-learning: 355 sessions were held Approx. 220,000 attendees in total |
||
Health and Safety Committee | Monthly | ||
Employee engagement survey (domestic group companies) |
Annually Engagement Score: 64 |
||
Employee engagement survey (overseas group companies) |
Annually Conducted at 11 companies |
||
Part-time Employee engagement survey (domestic group companies) |
Annually Engagement Score:54 |
||
Stress check for employees (domestic group companies) |
Annually 18,209 attendees in total (response rate: 80.3%) |
||
Setting up of a health management office staffed by a public health nurse |
As needed during working hours/24 hours a day (e-mail) |
||
Providing health promotion information | Monthly | ||
Distribution of safety news | Monthly | ||
Providing information on health and safety using digital signage | As needed at office | ||
PR magazine "WADACHI" | 4 times/year | ||
Development of an internal portal site | As needed | ||
Labor-management consultation | 2 times/year | ||
Labor-management consultation: Union budget briefing | 2 times/year | ||
Setting up of whistleblower points of contact | 24 hours | ||
Business partners |
|
Networking events using LOGISTEED CAFÉ | 760 attendees from 181 companies*2 in total |
Seminars for partner transport companies | Semiannually in various locations | ||
Commendation of partner transport companies or partner machine work companies | When occurs | ||
Setting up of dedicated inquiry contact for suppliers | Regularly | ||
Providing information on website for socially responsible procurement | As needed | ||
PR magazine "WADACHI" | 4 times/year | ||
Investors |
|
Individual interviews by executives | As needed |
Results briefings | Annually | ||
Individual meetings with institutional investors and analysts | As needed | ||
Issuing of Integrated Report | Annually | ||
Providing information on website | As needed | ||
Local administration/Industry associations |
|
Participation in committees/conferences/meetings | As needed |
Participation in economic associations/industry groups | As needed | ||
PR magazine "WADACHI" | 4 times/year | ||
Local community |
|
Individual dialogue with NGOs/NPOs | As needed |
Support for holding sporting events/sports promotion | As needed/Establishment Track and Field Club | ||
Dialogue with local governments | As needed | ||
Participation in volunteer activities | As needed | ||
Participation in local events | As needed | ||
Taking on internships | 112 persons | ||
Holding traffic and road safety class | As needed |
- *1: Counted as of March 31, 2024
- *2: The number of attendees and companies is the total of customers and business partners.
Stakeholder Dialogue
Check the adequacy of material issues
In the review of material issues conducted in FY2021, we held dialogue with external experts on the identified processes and the identified adequacy of material issues.
Multi-Stakeholder Policy
We will focus on maximizing added value, sustainable growth and improvement of productivity through focused investment of management resources in growth sectors and the development of employees' skills and competencies.
For more information on specific initiatives, please kindly find the PDF below.